Refund policy

Returns

We accept returns of unopened products only. To be eligible for a return, your item must be unused, in its original packaging, with the manufacturer's safety seal fully intact and unbroken.

Because Glucenova is a consumable dietary supplement, we cannot accept returns of opened bottles or bottles with a broken seal. This is a safety and product-integrity requirement, not a customer-service preference — we cannot resell, verify, or guarantee the condition of a supplement once it has left our control and been opened.

Return window

Requests must be made within 30 days of delivery. Contact us at dino@glucenova.co with your order number and we'll send return instructions.

Multi-bottle and subscription orders

If your order contained more than one bottle, any bottles that remain unopened and sealed are eligible for return under this policy. Opened bottles are not.

Return shipping

Return shipping costs are the customer's responsibility unless the return is the result of our error or a damaged or defective product.

Refunds

Once your return is received and inspected, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at dino@glucenova.co with your order number and a photo. We'll replace it or refund it in full, including shipping. This applies whether or not the seal is intact.

Subscription cancellations

You can cancel or pause a subscription at any time from your account or by emailing dino@glucenova.co. Cancellation stops all future charges. Orders already placed and shipped are subject to the return policy above.

Contact

Ernest Solutions LLC · 13359 N Highway 183, Suite 406-1355, Austin, TX 78750 · dino@glucenova.co